"Tell me about shipping..."
Domestic purchases are sent via Australia Post and shipping is calculated based on weight. We are currently exploring alternative suppliers to provide you with better value and service.
- up to 500g: $8.50
- 500g - 3kg: $15
- 3kg - 5kg: $20
- Orders over $200 will automatically qualify for free shipping in Australia, regardless of weight.
We aren't currently offering Express Post shipping but may add it as an option if there's a demand. If you need something right away drop us an email as soon as you place your order and we can process the postage difference to get your items to you asap.
Orders are shipped in 2-3 business days, delivery times once they leave our care are dependent on Australia Post.
We currently ship International orders up to 2 kg to the US. Prices will be calculated in Australian dollars on checkout.
If you would like to place an order for delivery to a country other than Australia or the US contact us to inquire about rates.
"I want plate x in colour y and I need 10 of them - can you do that?"
Quite possibly! Send an email to firstname.lastname@example.org we'll see what we can do.
If you see something in the shop that has sold out there may be more on the way, email us.
PHOTOGRAPHY & STYLING
"Do you offer photography and styling services?"
Why yes we do, thanks for asking. Contact JJ for more information.
We do not refund or exchange products unless they are defective or damaged when received. We take the greatest care when packing for shipping, however if your products arrive damaged please contact us to supply photographic evidence via email within 48 hours (two days) of receipt and we will endevour to rectify the situation with a replacement. If a replacement product is not available we will refund the purchase price and domestic (Australian) shipping costs at our discretion.
Many items we carry are as items are handmade or made from natural materials, therefore there may be some variation in size, shape and colour. Our production descriptions and images aim to be as true to the items as possible to ensure customers are making informed choices.